Your roof is one of the most valuable components to your home, it protects everything you hold dearly from your possessions to the people you love. The Roofing Guys know when it comes time to replace your roof it is a decision no homeowner should take lightly and we are here to guide you in every step of the way. In addition to choosing the type of roof you want to install it is also crucially important to find a top notch professional roofing contractor.

Getting to know your contractor by spending some time with him/her is an important point in the process when selecting a company. The Roofing Guys has a Meet The Team tab on our website where you can see our employees and even request a certain estimator to come give you an estimate. Below are some bullet points with questions to ask or research to do before you hire a contractor.

What is the full address of the company? 

The address of the company you hire can be an important factor in determining the company’s stability. A company that has been around a long time with a physical address compared to a PO Box is generally more stable. The Roofing Guys, Inc. is located at 3570 Walters Road Syracuse, NY 13209. Our office staff is in the office from 8:30-5:00 Monday through Friday and our showroom is open for viewing of materials during that time.

Does the company carry insurance? 

A roofing contractor should hold the proper insurances and you should request certificates written to you before any work should commence on your home. A comprehensive liability policy in addition to workers’ compensation insurance will protect you in the event of an accident. The Roofing Guys holds all proper insurances and will have certificates written to you upon request.

How long has the company been in business? 

Needless to say, longer is usually better. Under three years may signal an unstable business or one low on the learning curve. Everyone needs to start somewhere so it is a good idea to ask for references which is especially important when dealing with a new business. The Roofing Guys was started in 2006 and has been proudly serving CNY with exceptional roofing and siding services for the past decade and a half.

Will the company provide referral or references from completed jobs? 

Requesting a list of recently completed jobs with names and phone numbers is a good idea. Also, seeing photos of completed work is beneficial. The Roofing Guys has a gallery of photos on our website at www.theroofingguyscny.com and we post photos to our social media pages on Facebook @theroofingguys and Instagram @theroofingguys.

What is the company’s workmanship warranty? 

In general a company will offer a workmanship warranty for one year or more. The length of the warranty is less important than the intent and ability of a roofer to stand behind it. The Roofing Guys offers a 10 Year Craftsmanship Warranty on all roof replacements.

What is the company’s track record for solving complaints? 

Many contractors in business for any length of time have been involved in a dispute. Ask how the dispute was resolved to test your contractors reputation. Ask the contractor if they ever lost a job-related court case, or if their license has ever been suspended. The Roofing Guys goes through all appropriate channels while trying to resolve a dispute, our secretary, operations manager, and general manager are there to work with you to make sure you are completely satisfied with the job and service you received.

Being certain you’ve selected the right roofing contractor will ensure that you have a quality roof overhead and that your money has been spent wisely. The Roofing Guys exceeds these standards and would love the opportunity to serve you if we are the right fit. Thank you!